RETURNS & EXCHANGES

TERMS & CONDITIONS OF RETURNS – ITALY

If, for any reason, a customer is not satisfied with their order, they may exercise their right of withdrawal and return the item(s) within 14 (fourteen) days from the delivery date.
The customer may choose between a refund or a store credit.

The right to return or exchange will only be accepted if all the GENERAL CONDITIONS below are met.

 

RETURN/EXCHANGE INSTRUCTIONS

  • Return delivery is at the customer’s expense. All related costs will be borne by the customer, and ZIIO SRL will not be liable for lost or damaged items.

  • Items must be shipped back within 14 days from delivery.

  • (see “CONDITIONS FOR RETURNS & EXCHANGES” below). 

STORE CREDIT

Once the return has been received and processed by ZIIO SRL, the customer may receive a store credit code equal to the value of the returned item.

  • Original shipping fees will be included only if all purchased items are returned.

  • Store credit must be used:

    • Within 3 months from the return date

    • In one order only (cannot be split)

    • On a purchase equal to or greater than the credit value

    • Cannot be combined with other credits

REFUNDS

  • Refunds will be processed after the return is received and approved.

  • Credit Card Purchases: refund available within ~10 days, appearing on the next statement (timing may vary by bank).

  • PayPal, Klarna, Bank Transfer: refunded to the original account.

  • Third-Party Payments: refunds will be issued to the original payer. For bank transfers, the account holder must provide: name, address, postal code, city, province, and country.

  • Refunds will be made in the same currency as the original purchase. Exchange rate fluctuations are not refundable.

  • Original shipping fees will only be refunded if all purchased items are returned.

CONDITIONS FOR RETURNS & EXCHANGES

  • Items must be returned in the original Ziio SRL box and packaging.

  • All original tags must be attached.

  • Jewelry must not have been worn, altered, or show any signs of use.

– Damaged or Incorrect Items

  • Contact customercare@ziio.eu immediately.

  • ZIIO SRL may request photographic proof before authorizing a return.

  • If approved, return shipping costs will be covered by ZIIO SRL.

  • Items must be returned with all accessories, components, and instructions, packaged as received.

NON-COMPLIANT RETURNS

  • ZIIO SRL reserves the right to refuse returns/exchanges that do not comply with these conditions.

  • In such cases, goods will be shipped back to the customer at their expense.

  • If a non-compliant return is exceptionally accepted, 10% administrative/storage fees will be deducted.

EXCLUSIONS – RIGHT OF WITHDRAWAL

According to Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to:

  • Customized goods or items clearly personalized at the customer’s request

  • Special Orders expressly produced by ZIIO SRL for the customer

A non-exhaustive list of items not eligible for return applies.

ADDITIONAL NOTES

  • ZIIO SRL may, at its discretion, accept return requests even for non-eligible items if deemed appropriate.

  • Frequent non-compliant returns will be flagged. ZIIO SRL may close accounts or refuse orders from customers who repeatedly violate these conditions.

  • For matters not specifically mentioned, please refer to the European Regulation on Distance Selling.

Note: In the event of inconsistency or interpretation differences between the English version and any other language version of this document, the English version shall prevail.